De-escalation Skills

This workshop is designed to help both professionals and those touched by grief to understand its complexities and explore links with mental health and personal wellbeing.

This course will look at how effective supervision plays a strong role in attracting, retaining, and providing ongoing support to a motivated and highly skilled workforce.

This course provides tools in helping to identify and respond to mental distress in people with any kind of disability (including co-existing disability).

People often experience both mental health challenges and alcohol and other drugs (AOD) issues. The intersection of mental health and AOD use is recognised as presenting complex challenges across both domains. This course examines each challenge and its interrelationship with the other.

This course is designed to support workers to recognise when a person is becoming distressed or when their behaviour is escalating, and it provides a set of tools and strategies to respond in ways that are likely to result in positive outcomes.

summarise

This workshop discusses talking safely with someone who has been impacted by trauma and teaches simple strategies to support recovery, respond to someone experiencing triggers and improve the experiences of people impacted by trauma when seeking support.

This course examines the nature of boundaries and how to work within boundary frameworks while maintaining care and compassion.

This course has been designed for people who are accredited MHFA aiders and it offers the opportunity for them to extend their accreditation for a further 3 years by completing the refresher course.

This course provides tools in helping to identify and respond to mental distress in people with any kind of disability (including co-existing disability).

This course explores the importance of professional boundaries and how to navigate them while delivering care with empathy and respect. Through theory and practical strategies, participants will reflect on their current practice, identify areas for improvement and develop skills to strengthen ethical and compassionate client interactions. Maintaining clear boundaries is essential for building trust and ensuring effective, responsible care in client-facing roles.

Many non-counselling professionals find themselves in day-to-day situations where they are called to support another person emotionally, such as responding to someone experiencing distress, anger, confusion, anxiety or fear.

This course facilitates an understanding of what meditation is, how it works and most importantly provides experiential, person-centred learning in a safe environment. The course strips meditation from any religious orientation; grounding it in a secular, rational perspective suitable for all.

This workshop is about building confidence as first responders to support someone experiencing a mental health challenge. It prepares participants to know how to recognise signs of mental health issues and how to respond in an effective way.

People often experience both mental health challenges and alcohol and other drugs (AOD) issues. The intersection of mental health and AOD use is recognised as presenting complex challenges across both domains. This course examines each challenge and its interrelationship with the other.

This workshop discusses talking safely with someone who is impacted by trauma and teaching simple strategies to support recovery, respond to someone experiencing triggers and improve the experiences of people impacted by trauma when seeking support.

Increase confidence to safely de-escalate an event. This course is designed to assist in the understanding of emotional escalation, triggers, distress, sense of the adolescent self and coping strategies to effectively de-escalate an adolescent.

This course explores the common mental health challenges faced by older people, key risk factors, the signs and symptoms and the co-occurrence of mental health and other issues, including cognitive and physical health difficulties.

A two-day interactive course, MHFA will equip you with the skills and resources to recognise and respond appropriately to someone experiencing a mental health crisis, until professional help arrives.

One in four Australians will experience a mental illness at some point in their lives. That means that at any given point, a proportion of your workforce is either experiencing, heading towards or recovering from a mental health challenge or disorder.

This course was developed to provide participants with practical tools that they can use in their work as well as in their daily lives to build and maintain resilience and a sense of wellbeing. The course blends theory/practical activities to provide a pathway to an improved sense of wellbeing.

Build capacity to support others who self-harm. As well as the knowledge component, participants will develop their practical skills by using practice tools to respond to real-life scenarios.

Participants will learn from this course how to establish and build safe and person-centered relationships that are strengths-focused. Participants will also learn practical strategies to support their clients with their recovery goals.

Prevention and minimalization of harm and bolstering recovery from co-occurring mental health and AOD challenges is possible for consumers and their families by encouraging hope and cultivating resilience.

If you have lived/living experience as a consumer, carer or family member and want to share your experience, this professional development opportunity may be for you. This workshop series will be facilitated by the WAAMH Lived Experience Engagement Coordinator.

This condensed half-day refresher course is perfect for those with foundational knowledge on this topic. In this course participants will revisit the topic with the focus on building their confidence in recognising and safely de-escalating situations and developing an awareness of strategies to use.

Participants will learn how to recognise early warning signs in themselves and others, understand the impact of sustained exposure to trauma and apply proactive measures to reduce risk and maintain personal wellbeing.

This introductory workshop is delivered in partnership with Guest Trainer Kim Hutchinson from What Unites and offers a clear and practical overview of neurodiversity and neurodivergence in the workplace.

An ideal refresher course for those with a foundational understanding of this topic. This workshop will explore how to safely engage with someone affected by trauma and provide practical strategies to support their recovery.

Participants will explore how self-care, reflective practice and awareness of power dynamics support ethical interactions. The course also covers essential strategies for navigating boundaries, responding to breaches and aligning with organisational policies in a way that remains ethically responsive. Designed for those seeking a strong foundation, this condensed program focuses on core principles rather than in-depth appliation.

One in four Australians will experience a mental illness at some point in their lives. That means that at any given point, a proportion of your workforce is either experiencing, heading towards or recovering from a mental health challenge or disorder.

This advanced program is designed for participants who have previously completed WAAMH’s Reflective Supervision – A Non Clinical Approach foundation course. Scheduled at least 12 weeks after the initial training, this timing enables participants to consolidate foundational knowledge, apply key concepts within their practice, and return with practical insights that enrich the applied learning experience.

Share your lived experience with confidence and purpose. Expressions of Interest - Now Open! Applications close on 4 June 2026.

Build resilience, manage stress and create practical plans to navigate workplace challenges.